Late or missing refunds (if applicable) If you haven't received a refund yet, check your bank account again and contact your credit card company. Powerlaxer™ reserves the light to refuse any replacement if it does not meet the above criteria. Note: Our team inspect /verity the photo(s) before we issue a replacement. Send us an email stating your concern and attach a picture of the items showing the size tag and its original packaging within 24 hours upon receipt of the order to get a replacement. Please do not send our purchase back to the manufacturer. All refunds will be processed within 24-48 hours before the fund reflects on the customer's bank account. Please note that our Standard Shipping is ported in each product's description, hence all customers should be aware of this before concluding an order. If your purchase was made later than the expiration date, we can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty - damaged / broken or soiled upon arrival. If your purchase is not within the window to comply with th™ Guarantee we do not accept returns or refunds promotion, if customer changes their mind after receiving their order(s). In order for your purchase to qualify within Powerlaxer™ Guarantee you need your purchase date to be before the expiration date at this promotion. Powerlaxer™ Guarantee: This warranty is a promotion that is only available until September). This is for the fee charged by the payment processor (Stripe) when they charge the card with which you NY this percentage is not reimbursed by Stripe and it is the responsibility of the person to assume this fee. Refunds (order cancellation) that are within the required period of one hour will have a fee of 5% of the total order (only 95% of the purchase value will be refunded). The customer is warned is responsibility to be totally sure before making a purchase. Even if you contact us within this period we do not assure you that your order can be cancelled. We do not accept cancellation of orders outside the 1 hour window and/or because of the automatic processing and shipping reasons. Send us an email within 1hour and let us know the reason why you wish to cancel your order. The customer is warned and it is his responsibility to be totally sure before making a purchase. Cancellation Policy: Can I cancel my order(s)? If you want to cancel your order you must contact us immediately with 1 hour after the order was placed.Įven if you contact us within this period we do not assure you that your order can be cancelled. This is the total responsibility of the customer to place the correct address at the time of purchase. We do not ensure that the address can be changed on time before the product is sent. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. So please be careful of the information that you provide. re-label and reship them however you need to understand that doing so requires an additional cost. Once the item is received at the warehouse, we can repack. Customers are advised to carefully enter the correct addresses, otherwise, the package will not be delivered. RETURN TO SENDER PACKAGE, Powerlaxer™ will not be held liable for packages that are returning to sender. Please contact our Customer Service via email ) or through submitting a ticket at our webs. International customers must provide a phone number. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail other mishaps from happening. Note: PowerlaXer™ will not be held liable to any lost or misrouted parcels. We do not accept returns or refunds if a customer changes their mind after receiving their orders). We can only offer you replacements at no additional cost If falls under below criteria: Items is faulty -damaged/broken or soiled upon arrival. Our stores do not accept Returns or Exchanges once an item has been received it cannot be returned. Please contact us within 24 hours after receiving yours. If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Return Policy Refund & Replacement Policiesīy buying on our website you accept our Return Policy described below.